Wifi Terms and Conditions / FAQs
Updated May 1, 2024
Terms of use
By accessing or using Brightline Trains LLC ("Brightline" or "we" or "us" or “ours”) Wi-Fi Internet access service, you represent and agree that you are currently a guest of ours. You also acknowledge and agree that you have read all of the information, disclaimers, and provisions stated or referred to in this document below (terms), understand them, and agree to be legally bound by them. If you are not a current guest of ours and/or you do not agree to the terms, you may not access the service.
Consent to monitoring
We reserve the right to, and you acknowledge and consent that we may (but are not required to), monitor, or authorize a third party to monitor, your communications and activities via the service (including the content) in connection with your use of the service, and may disclose any such information for the purposes of ensuring your compliance with terms, applicable law, cooperation with legal authorities, and otherwise protecting our rights, property and interests.
Disclaimer of warranty
You acknowledge and agree that the service is provided solely as a convenience to you, “as is,” with any and all faults or defects. You further acknowledge and agree that we disclaim all warranties and representations of any kind, whether express, implied or statutory, including without limitation any warranties: (I) of merchantability, fitness for a particular purpose, non-infringement, workmanlike effort, quality, accuracy, timeliness, completeness, title, quiet enjoyment, no encumbrances, no liens, or system integration; or (II) that access to or use of the service or any part thereof will be uninterrupted, error- or defect-free, free of viruses or other harmful elements or features, or secure, or that problems will be corrected, even if we are on notice of such problems. No advice or information given by us or our employees shall create any warranty. If applicable law does not allow the exclusion of some or all of the above implied warranties, you agree that the above exclusions will apply to you to the extent allowed by applicable law.
The Internet contains a variety of materials and information that may be offensive to you. You agree that you assume full responsibility and risk for your use of this service and the Internet, and that you are solely responsible for evaluating the suitability, appropriateness or legality of any informational content or other materials you may encounter online.
Limitation of our liability
(A) You acknowledge and agree that the service is provided as a guest privilege solely for your convenience and does not impose liability of any kind or in any amount on us including without limitation, liability for any direct, indirect, special, consequential, incidental, punitive or exemplary damages (including, without limitation, lose profits, loss of business, business interruption, loss of data, or other similar damages) arising out of or related to this agreement or the service; even if we are advised of the possibility of any such damages.
(B) You specifically waive any and all claims against us related in any manner to your use of the service.
(C) You further agree that if for any reason any of the foregoing limitations of liability or waiver are determined to have failed in their essential purpose or are otherwise deemed to be unenforceable, then the maximum aggregate, cumulative liability of ours, arising out of or related to the terms of this agreement and this service, shall not exceed your direct damages, if any, up to fifty dollars ($50).
(D) You agree that the limitations and waivers in this section shall be deemed to apply to all causes of action and all legal theories, without regard to whether the claims of damages arise from: (I) breach of contract, breach of warranty, negligence or other torts or (II) any other cause of action, however stated.
Termination of services & updates to this agreement
You agree that we may, at any time and for any reason, change, terminate, limit or suspend this service (in whole or in part) or your access to this service. Upon any termination, your rights to use this service will immediately cease. We also reserve the right to update or revise this agreement at any time without prior notice, and you agree that we may do so. Your continued use of this service following an update to this agreement signifies your acceptance of its revised terms.
Get connected and make connections.
Ride in style. Browse in style.
We know speed. So we partnered with StarLink to give you access to high-speed satellite internet available on all our Brightline trains. So sit back, get a drink, and stay connected.
Connect with the group.
Sign into Brightline WiFi on multiple devices — so everyone has access to the web on all their devices.
How to connect.
Turn on your WiFi connection on your device.
Select the BRIGHTLINE network.
Complete the WiFi signup form.
Click Accept & Connect.
Enjoy your complimentary WiFi.
F.A.Q.
Is internet access still available?
Yes. Guests are able to connect at all Brightline stations and aboard our trains.
What kind of internet speeds can I expect?
Our onboard WiFi combines bandwidth between both satellite and cellular carriers. Experience may vary depending on overhead obstructions, weather conditions, and location relative to cellular towers.
Are there any restrictions?
Individual speeds may be restricted to minimize impact to fellow Guests. Brightline may restrict access to objectionable content while on our network. If you feel a service has been incorrectly blocked, please contact us through our help center.
Can I use a VPN?
Yes, Brightline allows VPN traffic across our network.
Can I take a video conference call from my seat?
Guests can enjoy our high speed WiFi to take video calls on their devices. We ask that they use headphones and respect the privacy of other Guests on the train.
How secure is your network?
Brightline WiFi is a public network and requires Guests to fill out a form through a portal to gain access to the internet. As part of its overall network security plan, Brightline may implement security controls to reduce attacks on our networks. It is solely the responsibility of Guests to secure their data and devices while using Brightline WiFi.
Having trouble connecting?
Toggle WiFi on and off on your device.
Clear your browser cache and reconnect.
Click ‘forget’ under BRIGHTLINE network and reconnect.
If I have trouble connecting, who can I contact?
Please feel free to report any potential problems to our train attendants. While our train attendants are unable to troubleshoot connection issues directly, they can report possible outages to our technology team.